Privacy Policy

1. Information We Collect

We collect information to provide plumbing services and operate our website effectively. This includes:

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a. Personal Information You Provide

We may collect personal information when you:

• Submit a contact form

• Request a service or quote

• Email or call us directly

This may include:

• Full name

• Email address

• Phone number

• Mailing address

• Any other information you voluntarily provide

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b. Non-Personal and Technical Information

When you visit our Site, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referring website URLs

• Operating system

This information is collected via cookies and analytics tools (e.g., Wix analytics or Google Analytics).

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2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide services

• Communicate with you about appointments or quotes

• Improve our website and customer experience

• Maintain security and prevent fraud

• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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3. Legal Basis for Processing (for EEA users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context. We typically process your information when:

• We need it to perform a contract with you (e.g., service request)

• You have given us consent

• It is in our legitimate business interests

• We are legally required to do so

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4. Sharing and Disclosure of Your Information

We may disclose your information only under the following circumstances:

• To service providers assisting us in operations (e.g., website hosting, payment processors, communication tools)

• To comply with legal obligations, such as responding to lawful requests from public authorities

• In connection with a business transaction, such as a merger, acquisition, or asset sale

All third parties are contractually required to keep your data secure and confidential.

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5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal, tax, or regulatory obligations

• Resolve disputes and enforce our agreements

Once data is no longer needed, it is securely deleted or anonymized.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand visitor behavior

• Improve website performance

• Store preferences and enhance usability

You can control or disable cookies through your browser settings. However, disabling cookies may affect site functionality.

For more information on managing cookies, visit www.allaboutcookies.org.

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7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

That said, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

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8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, update, or correct your personal information

• Request deletion of your personal data

• Withdraw consent at any time (where applicable)

• Object to processing or request data portability

To exercise your rights, please contact us at:
📧 Email: info@integrityplumbingyyc.ca

We will respond to requests within legally required timeframes.

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9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

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10. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it promptly.

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11. International Data Transfers

If you are accessing our Site from outside Canada, please note that your information may be transferred to, stored, and processed in Canada, where our servers and service providers are located. By using the Site, you consent to the transfer of your information to Canada.

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12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the “Last Updated” date revised. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Integrity Plumbing Solutions
Email: info@integrityplumbingyyc.ca
Website: https://www.integrityplumbingyyc.ca